Hello! I am Dan Timperio. I currently work as a Senior Specialist and I have a passion for innovation, leadership, and development.

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Work Experience

Senior Specialist

Apple Inc.

01/2014 - Present
  • Implemented a Jabber chat bot to monitor and track internal communications for internal assistance requests to senior advisors as well as an advisor facing scorecard.
    • SQL database development and administration, Javascript, CSS, HTML, PHP, Bootstrap, Node.js
  • Developed training content through database reporting
  • Knowledge Base management and development
  • Developed data visualizations for senior leadership

Team Manager Apprentice

Apple Inc.

01/2013 - Present
  • Manage teams of 20+ analysts
  • Provide coaching and guidance through individual meetings and metrics
  • Mentor and develop analysts

CPU Analyst

Apple Inc.

12/2012 - 12/2013
  • Streamlined manager scorecard progress through online reporting
  • Produced and maintained organization leading metrics

Additional Experience

Help Desk Analyst

CSG International

01/2019 - Present
  • Responsible for facilitating resolution of internal customer inquiries or incidents by answering complex questions, advanced troubleshooting, performing incident isolation, resolution, and follow-up
  • Assist analysts with resolving more difficult incidents using increased product knowledge and experience

Education

Master of Business Administration

Bellevue University

07/2014 - 02/2018

Software Engineering

Bellevue University

02/2010 - 06/2014

Lean Six Sigma

SSYBC

10/2014

Skills

Hobbies

meeting new people; ubiquiti networking; home servers; the office; mechanical keyboards; seinfeld; game of thrones; apple